Q: Where are you located?
A: We are located in beautiful Hawaii, Aloha!
Q: Do you have a retail store?
A: We only have an online store at this time. However, we do offer free local shipping if you choose to ship to a Hawaii address.
Q: Where can I request a return or exchange?
Q: What currency does your store use?
A: All prices are in US Dollars
Q: Do you ship to my country?
A: We ship to every country worldwide
Q: Is it possible to get free shipping?
A: Throughout the year, free shipping is offered :) You will be notified on the front page of free shipping requirements at that time.
Q: When will my order ship?
A: There is a 1-5 business day processing time for each order; 1-10 business days for the holiday season. We try to fulfill orders as soon as we're able to.
Q: How long before I receive my order?
A: Orders within the U.S. average 4-7 business days, and 2-3 business days for priority shipping. International orders average 7-14 business days. Express Shipping averages 2-3 business days. Note: Shipping during the holiday season may be delayed by the carrier.
Q: Who is your shipping provider?
A: All of our shipping is sent through USPS (United States Postal Service) and DHL Express.
Q: Are there any fees if I'm outside of the US?
A: Some countries may choose to add custom/VAT/handling fees but we rarely experience this. Unfortunately if your country does do this, Muscles and Donuts will not be responsible for these charges. Please research your countries import policies.
ORDERING & ORDER STATUS
Q: Is there order and shipping confirmation?
A: Shortly after placing your order you should receive a confirmation email.
A: An automated email with your tracking number will be sent to you when your order is shipped. Once the order has been scanned by the U.S. Post Office, you will receive another email with your updated tracking information. If you have not received either of these emails within 48 hours, please be sure to check your spam folder. If you still cannot locate an email from us, please contact us at email@example.com
Q: Why is my tracking link not showing me anything?
A: If it has been less than 48 business hours, your package may not have been scanned by USPS, although this is rare. If you are still not able to view any information after 48 hours, please contact us at firstname.lastname@example.org, so we may check the info on our end, and create a solution from there.
Q: My package is missing. What should I do?
A: If your tracking number indicates your package was delivered, USPS is liable for its recovery. Please contact your nearest post office with your tracking number, your package may be available for pick up or you may be able to find help locating it.
A: If your tracking number shows the package is still in transit please email us.
Q: Where can I enter my discount code?
A: After checking out, and entering your customer information, you will be taken to the page where you can input any valid discount code you'd like to use.
Q: Can I use multiple discount codes when placing my order?
A: We only allow one discount code per order
Q: Do you offer gift cards?
A: Yes, we offer electronic gift cards! All gift cards are non-refundable and are emailed to the buyer. The buyer can then print this gift card, or forward it to the person receiving the gift.
Q: Can I change or cancel my order once I submit it?
A: Yes, you may cancel your order, as long as your shipping label has not been printed on our end. To do so, just contact us at email@example.com